SopranoLabs undertakes to accept and deliver orders within the limit of available stocks. In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible. In confirming your order, you are accepting all of our general conditions of sale. SopranoLabs takes no responsibility for the lost shipments although we will do our best to track them down.
Delivery times will vary according to the destination and type of delivery. SopranoLabs cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.
Items ordered and paid for will ship after 1–3 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped. We DO NOT ship to PO boxes in the US nor Canada. Orders placed on Saturday will be dispatched on Monday.
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands. Please be advised that SopranoLabs cannot be held responsible for lost packages or delays for all non-tracked deliveries although we will do our best to sort it out with the carrier.
Once an order has been placed, the shipping option cannot be modified.
Your order will be shipped to the delivery address you provided.
If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.