Can I resell products on Amazon or other 3rd party marketplaces?
No. Buyers can sell products on their own websites, but are
not able to resell products on 3rd party marketplaces such as Amazon and eBay.
We monitor 3rd party marketplaces and will block violators from purchasing on
I’m a consumer. Can I buy on SopranoLabs Wholesale?
No. SopranoLabs Wholesale is only for businesses and
organizations (like schools, universities, non-profits, government agencies).
Consumers are not able to buy on SopranoLabs Wholesale.
Does SopranoLabs offer drop shipping?
Unfortunately at this time, we do not support drop shipping
to retailers. Upon signing up, you will need to provide a valid, physical
address to receive the product that you order on our site.
We aren’t open yet. Can I still order?
Unfortunately, SopranoLabsdoes not work with online stores that
are not currently live. We look forward to working with you when you’re up and
running! For brick & mortar stores, you may place orders before your
official opening; however, we may request additional information to verify that
you qualify for wholesale pricing. SopranoLabs is a wholesale platform for
retail businesses. At this time, we are unable to fulfill orders for
distribution, or personal use.
What are SopranoLabs minimums?
Our order minimum specifies the minimum dollar amount ($100
order total) we are willing to sell to a retailer. If you do not reach the $100
order minimum requirement, then you will not be able to submit your wholesale order
to us for processing. As you add items to your cart, you will be shown whether
you are meeting our minimum order amount and case quantities or not.
How do I sign up?
To sign up as a retailer, please create an account here. Please be prepared to share the additional information: Store Type, Years in Business, Annual Sales, Reseller ID number / Business Registration info. It is important that when you sign-up you provide accurate information. The more information you provide during sign-up the less likely there are to be delays with receiving orders.
Do I need a reseller ID?
In order to purchase wholesale products on SopranoLabs, retailers must have a reseller ID. This may
also be referred to as a seller’s permit, resale certificate, or sales tax
Do you offer Sales or Discounts?
prices are manufacturer direct prices. SopranoLabs Bulk prices are exempt from
coupons, sales, free gifts and promotions.
What about Price Changes?
Our suppliers have the right to change ingredients/packaging costs without notice. As we receive a notice of product cost changes, SopranoLabs Bulk product prices may change accordingly.
How does Free Shipping work?
SopranoLabs is pleased to offer free standard shipping on
all wholesale orders $200 and up shipping in the 48 contiguous United States. Standard
shipping is UPS Ground in the continental US for courier-sized shipments. Shipping
costs for the International orders or orders under $200 will vary depending on
the weight of the products, where the items are shipping to, and any relevant
tariff information (if ordering internationally). Once the package is shipped,
these shipping costs will appear on your invoice for the order.
Orders that are refused and returned or have not been
claimed at UPS Access Point and returned to sender are subject to a 20%
restocking fee as well as the cost to ship the product to the original address
and the cost of shipping the order back to our warehouse in Goshen, NY.
Pallet, Drum & Very Large Orders
Pallet, drum and very large orders will ship free per policy
outlined above to a commercial loading dock. Commercial deliveries with no
loading dock will have a $60 lift gate fee applied to the order. Residential,
Farm and Limited Access Commercial Properties will have a $70 surcharge and $60
lift gate fee applied to the order. Each freight order will have a $10 wood
pallet fee for each pallet used to ship the order.
All orders have a $5.25 handling fee to cover the cost of
boxes, packing material and labor to prepare the shipment.
BY DOING BUSINESS WITH US, YOU ARE AUTHORIZING US TO CHARGE
HANDLING FEES TO THE PAYMENT METHOD USED TO PAY FOR THE PRODUCT ORDER.
All Packages are shipped with the signature confirmation. To Authorize Shipment Release please sign in to your UPS MY Choice account – Manage Home Deliveries.
What if my order arrives damaged?
If your order arrives in a damaged box, don’t accept the
goods and contact our team at email@example.com.
All missing or damaged items reports must be submitted within 48 hours of the
shipment’s delivery date. A comment is required to move forward with the
report. Please leave as detailed a note as possible regarding the situation.
This will help our team to quickly get resolutions for you. If damaged, please
take photos of each damaged item. All photos will be reviewed by a member of
our team to ensure that you are eligible for a refund/replacement.
Request to cancel – For Net 60 payment terms and Payment on
Shipment terms, the reported items will be refunded for the amount of the
Request replacements – we will ship the replacement upon
receiving your request.
What are your Lead-Times?
Our average processing times are 1-3 business days. During
the fall months our processing times typically extend a day or two. On the rare
occasion of storewide and super popular sales, our processing times may extend
a bit longer. Due to how orders are printed and factors involving order payment
verification, we do not count the day the order is placed as a processing day.
Day 1 is the business day after your order is placed.
Your total delivery time is our processing time + shipping
time. * UPS does not guarantee any transit times during the three weeks surrounding
Christmas. UPS is closed on major holidays and the Friday after Thanksgiving –
these days are not included in shipping time.
How do Net 60 terms work?
You can apply for Net 60 Terms here. Net 60 Terms are free when you pay within 60 days. Our business credit program is powered by Fundbox. A completed and approved application is required for net terms. If you are eligible for Net 60 terms, you will not be charged until 60 days after you place an order. Spending limits apply.
We also accept MasterCard, Visa, Discover, American Express,
and PayPal. All orders paid by Credit Card and PayPal must be paid in full
before we can process the order.
How do Returns work?
From the date your order is placed, you have 60 days to return the product. This allows you time to try out our products and return what doesn’t work for a full refund. Please know that reorders are not eligible for return, however, you will still have access to Net 60 payment terms. We can’t accept returns for any customized products and all returns must be unused and in perfect condition. We can’t accept returns for testers or sample items. Shipping costs to your store are non-refundable. If you are eligible for the return on an order and would like to initiate a return, please contact us and specify the order number with items that you would like to return. Please ensure that each item in your return meets the following criteria: Unopened and unused (samplers cannot be returned); In pristine condition with original packaging; Free of any additional labels or stickers. Please specify your reason for returning the items, and fill out your comments for us. Please note this section is required to move forward with the return. Returns are ineligible the following reasons: The order is a reorder; Your 60-day return window has passed; The items are seasonal items; The items are custom items; The items are testers. In the event that items you’ve marked as returned are missing from the shipment and/or arrive in a condition that prevents us from reselling them, you will be charged for these items once the return has been inspected by our warehouse. If you are on Pay on Shipment terms or have otherwise already paid for the items you are returning, the card that was used to pay will be credited for the amount of items returned. Please allow 5-10 business days for the funds to be returned to your card.
Can I cancel an order?
If you purchased incorrect items, or ordered too much, we
can help you with a partial or full cancellation of your order. However, we
require that you reach out within 24 hours of placing the order.
Note: Once the order has shipped, we cannot cancel the order
as it will already be in transit on its way to your doorstep.
What do I need to provide to cancel an order?
Please contact us using the form below and include the
following information: Order number, Names of items to be canceled and
quantities of each item, Why you are looking to cancel the order. The more
information and context you provide, the easier it will be for us to help
cancel the order.
Can I change my address after order shipped?
In most cases, after an order has shipped we are not able to
change the shipping address. However, there are a few exceptions:
1. We have not dropped the order off at the carrier. In this
case, we have caught the order early enough so that we can give the carrier the
2. We have just sent out the order and can contact our
carrier and have them re-route the order to the correct shipping address. This
usually incurs a fee.
Either way, it is imperative that you reach out to us the
moment you realize your order is going to the wrong address.
Orders coming into the United States from an overseas
location could require customs clearance. While we will provide the appropriate
documentation on the shipment to encourage clearance, ultimately, the customs
agency will inspect the package and decide whether duties or taxes need to be
paid based on the order value and impacted product categories. We will make
every effort to separate into multiple shipments where necessary. If duties or
taxes are owed, you will likely be contacted by the shipping carrier or the
customs agency to arrange direct payment. Please feel free to contact us to
provide any required information to clear the package.
Can I use product images from SopranoLabs?
Yes! You are authorized to use product photos from SopranoLabs
for your website as long as they are for resale purposes only and are only of
items you purchased on our platform. If you wish to use our photos on your social
media, please contact us for permission. Please also be sure to give photo
credit to us in any approved posts.
Who can I contact for support?
If you need to get in touch with us, please give us a call: (929)
274-1343. You can also email us at firstname.lastname@example.org. A SopranoLabs team
member will be in contact within 24 hours.